Refund and Returns Policy

Refund and Returns Policy

At Labcor (PTY) Ltd, we strive to provide our customers with exceptional products and services. However, if you are not satisfied with your purchase, this Refund and Returns Policy outlines your rights and the steps to resolve any issues.

1. Eligibility for Refunds and Returns

We accept refunds and returns under the following conditions:

1. Digital Products:

   • Refunds are available if the product was not delivered as described or contains significant defects.
   • Refund requests must be submitted within 7 days of purchase.

2. Physical Products (if applicable):

   • Returns are accepted for items in their original condition, unused, and in the original packaging.
   • Return requests must be made within 14 days of receiving the product.

2. Non-Refundable Products and Services

The following are not eligible for refunds:

• Customized or personalized services/products.
• Products downloaded or accessed after purchase.
• Services that have already been fully rendered.

3. Process for Refunds and Returns

To initiate a refund or return, please follow these steps:

1. Contact Us:

   • Email us at info@labcor.co.za or call 066 157 6702 to request a refund or return.
   • Provide your order details, including your name, contact information, order number, and reason for the request.

2. Approval and Instructions:

   • Our team will review your request within 5 business days and notify you of the outcome.
   • If approved, we will provide instructions on how to return the product (if applicable) or issue the refund.

3. Processing Refunds:

   • Refunds will be processed via the original payment method within 7 business days of approval.
   • Please note that bank processing times may vary.

4. Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
• We recommend using a tracked shipping service to ensure your return reaches us.

5. Contact Information

If you have questions about our Refund and Returns Policy, please get in touch with us:

• Phone: 066 157 6702
• Email: info@labcor.co.za

6. Changes to This Policy

We reserve the right to update this policy as necessary. The latest version will always be available on our website.